Frequently Asked Questions

You can see how to measure your dog correct, select the right size and adjust your harness for the correct fit here >>>.

Our harnesses are available for the smallest and larger sized dogs too.

Please take a look at the size chart for the selected harness type here >>>.

If the size chart for that product does not provide clear guidelines for size selection, please send your pet’s chest- and neck circumference, weight, and a photo so that we can help you choose the right size.

You can find our size chart and details on how to adjust the harness correctly here >>>.

If you are unsure based on the size charts, please send your pet’s chest and neck circumference, weight, and a photo, so that we can help you choose the right harness and size.

The Custom Side Labels are available in small (110x30mm) and large (160x50mm) sizes. For the small size, we recommend no more than 13 characters, including spaces. And for the large size, we recommend no more than 20 characters, including spaces.

We will not create a patented brand name or any caption that violates good morals.

 

We do print runs for Custom Side Labels every Wednesday, and they are couriered the next day. However, depending on the volume of orders, these may take longer and delivery can be delayed.

You can find a detailed description of our products under the Featured Products menu. We consider it important to use the right type of harness for the right activity.

It is advisable to use a box for the safe transportation of dogs in a car.

However for those who occasionally transport their dog on the back seat, we recommend our Mobility Control Car Tether. The leash prevents the dog from moving freely in the car and thus disturbing the driver. The leash has a load capacity of 200 kg.

Please note! The car leash should be attached to a harness, not to a collar! The car leash is not a life-saving device, it only restricts the free movement of the dog in the car.

JULIUS-K9® has always developed its products with animal health and welfare in mind. There are scientific choices behind both the materials used and the design. JULIUS-K9® dog harnesses are based on the GreenZone design principle, which allows the dog to breathe freely and move freely. The dog harnesses, if adjusted correctly, relieve the dog’s neck, thus allowing comfortable movement. You can read more about the GreenZone principle here >>>.

OEKO-TEX® certified European raw materials, certificates and constant quality tests guarantee safety in the case of every product.

Find more detailed product-specific information on our parent website. We test the durability of our products with constant load tests in our own and Innovatex laboratories, on which a lot of videos are available.

JULIUS-K9® dog harnesses can serve a dog throughout its entire life with gentle use, so they are unique in terms of value for money. They are made from OEKO-TEX® certified European raw materials in Europe and, in addition to their durability and quality, serve the comfort and safety of the dog in the long run through continuous improvement.

With the right size selection and harness adjustment, our harnesses can always be used for the duration of the dog walk. At the end of the walk, it is always advisable to remove the harness from the dog and store it in a place where it is well ventilated and inaccessible to the dog.

Skin sensitivities may vary by breed and occasion. It is recommended that dogs be gradually allowed to get used to the harness. Make sure you have the right setting and the right size. Furthermore, it is important to use the right type of harness for the right activity.

If you find that your dog’s fur has rubbed, it is very likely that the dog harness has not been adjusted correctly. Depending on the type of harness, you may experience different sizing and adjustment methods. Be sure to choose the right size of the harness, and to adjust it correctly for your dog. It is recommended to take the harness off the dog after walking.

You can see our size chart and details on how to adjust the harness here >>>.

The JULIUS-K9® chest harnesses have been designed for ease of use and for simple application. These types of harnesses are therefore most commonly used during city walks or when working with service dogs. As a result of improper leash use, sizing, or harness adjustment, some dogs can still wriggle out of the harness.

If the leash is inadvertently pulled in the opposite direction to how the harness was put on, the harness might be pulled off the dog. This can happen if:

  • the harness is adjusted too loosely,
  • the dog starts moving backwards trying to run away.
  • the dog lags behind and is being pulled by the leash
 

ATTENTION:

Dog harnesses are designed to guide the dog in a gentle, neck-sparing way on the leash, to hold the dog, and to make it possible for the owner to hold it back in case of an emergency. A dog harness is not a coercive tool! When facing the dog, do not pull the leash towards you and never pull the dog after you on a leash because it will hurt them. Improper leash treatment can cause the dog to try to escape. The owner would be responsible for the dog pulling loose from the harness should this happen.

How to safely walk your dog in a harness

If the dog is prone to panic or feels insecure near traffic, it is recommended to use the handle on the top of the harness to help the dog.

It is also a good idea to use the collar and dog harness together with a double carabiner leash while walking. In this way, the dog can be led safely with one hand and the collar does not overload the dog’s neck if it needs to be held back suddenly. The Y-belt or pressure distribution pad, which can be retrofitted to the harness, also allows the harness to rest securely and comfortably.

How to adjust the dog harness

Proper sizing and adjustment is essential for any type of harness. Before using the harness for the first time, it is very important to read the instructions carefully and to follow them. In the case of chest harnesses, adjust the girth strap of the harness so that only your palms can be slid between the inner lining of the harness and the back of the dog. The chest strap should allow four fingers to fit in between the dog’s front leg and the girth strap. Harnesses that are set too loose can be dangerous because the dog can get out of them, but overly tightening harnesses should also be avoided.

How to correctly walk your dog on a leash

When walking, the leash should always be loose, and only held tightly when there is a good reason, for example if you are forced to stop the dog suddenly due to a traffic situation. If the dog is scared, panics, or is just unwilling to move on, under no circumstances should you try to go any further and pull. If possible, keep the leash loose, but keep it short and try to get hold of the harness handle by getting behind the dog.

Getting certain dogs used to a harness can be difficult in some rare cases. In cases like these we recommend seeking help from a professional dog handler who works with positive reinforcement.

Unfortunately, fake products are on the rise on the market. Mainly products made in the Far East, which are almost identical in shape to the products of JULIUS-K9® and even have our brand name on them, yet they are NOT the high-quality products made by our company. In many cases, there are only small differences between the original and fake products in the photos. However, when copied, the material quality of the copy products is noticeably lower, and the way in which they were fashioned is courser. You can read more about the comparison here >>>

Counterfeit Catalog >>>

You can even check the authenticity of the products by scanning the QR code on the so-called proof tag label on them.

JULIUS-K9® products come with a one-year warranty. In order to validate this, contact us at sales@jk9.co.nz.

We can only replace a product in the event of a confirmed warranty issue, so please provide an accurate description and photo of the defect, and attach an invoice of your purchase.

The most common cause of buckle failure is that the dog chews on it, and the traces of this are clearly visible on the product. In such cases, the warranty does not apply. Please do not leave the equipment unattended near your dog.

The closeable hook and loop fastener on the chest strap was one of the first innovations of JULIUS-K9®, which has enjoyed a proven track record on the market for over 20 years. The primary cause of damage done to the hook and loop fastener is the dog having chewed on it. Also, care must be taken to keep it clean, as failing to do so will result in it becoming more difficult to close. 

If you think your hook and loop fastener is damaged for another reason, contact us at sales@jk9.co.nz.

We can only replace a product in the event of a confirmed warranty issue, so please provide an accurate description and photo of the defect, and attach an invoice of your purchase.

The closeable hook and loop fastener on the chest strap was one of the first innovations of JULIUS-K9®, which has enjoyed a proven track record on the market for over 20 years. The primary cause of damage done to the hook and loop fastener is the dog having chewed on it. Also, care must be taken to keep it clean, as failure to do so will make it more difficult to close.

The unwanted opening of the hook and loop fastener of the chest strap can occur in two cases: if the adhesive part of the two surfaces is less than 10 cm, so in this case the chest strap is set too large , and secondly if the chest strap is not closed back on itself and instead, incorrectly, attached to the interchangeable custom patch field.

Even though we use the highest quality raw materials for our products, there may be quality objections. All JULIUS-K9® products come with a one-year warranty. In order to validate this, contact us at sales@jk9.co.nz.

We can only replace a product in the event of a confirmed warranty issue, so please provide an accurate description and photo of the defect, and attach an invoice of your purchase.

If you find that your dog is uncomfortable wearing the dog harness, it is very likely that you have adjusted it incorrectly or have chosen the wrong size. It is very important that you choose the right harness for the right activity. The manufacturer recommends IDC®Power harnesses for urban conditions and everyday walks.

For leisure activities and hiking, it recommends “Y” harnesses like the IDC®Longwalk harness. It is important to note that depending on the type of harness  you may experience different sizing and adjustment methods. Be sure to adjust the right sized harness the right way, and only then put it on your dog. It is recommended to take the harness off your dog after walking.

You can see our size chart and details on how to adjust the harness here >>>.

We subject our products to constant load tests and ensure the load capacity of the harnesses significantly exceeds the loads expected under normal use.

If your product is torn, it is important to check to see if the dog has chewed the product. If parts or pieces of material are missing from the harness, consult a veterinarian immediately.

If the harness is damaged as a result of being chewed by the dog, there is no warranty replacement.

All JULIUS-K9® products come with a one-year warranty. In order to validate this, contact us at sales@jk9.co.nz.

We can only replace a product in the event of a confirmed warranty issue, so please provide an accurate description and photo of the defect, and attach an invoice of your purchase.

The dog may wander into less clean environments, getting the harness dirty faster and more easily. In this case, manual cleaning and hand washing are appropriate. Be sure to dry the harness hanged and do not pack it away when wet. Following contact with salt water, the product should be washed with fresh water in order to avoid rusting of the leash holding ring. Our products are made of easy-to-clean, fast-drying, durable materials.

For example, the chest pad of the IDC®Longwalk Y-harness is designed so that it can be cleaned separately from the harness. It dries quickly and is easy to clean by hand.

Should the harness need cleaning, please follow the information on the product label. Machine and chemical washing is prohibited, hand washing at a max of 40 ° C. Wash separately. DO NOT tumble dry. Do not iron.


Hand wash Do not dry clean Do not tumble dry Do not iron Do not bleach

Julius-K9® harnesses alone should not cause the dog to overheat as they only cover a fraction of their body. It is normal for you to experience that the surface of the harness appears moist after use. Put in a well ventilated place to dry. The OEKO-TEX® certified, high quality inner linings provide ventilation for the IDC®Powerharnesses. In addition, for the summer season we recommend our IDC®Color & Gray® harness or the IDC®Powair summer harness, which is particularly well ventilated thanks to its 3D material. It also has a special water retaining layer, which allows you to keep your pet cool witth the help of some water.

If the harness is damaged as a result of being chewed by the dog, there is no warranty replacement.

Be sure to check that you have all the parts of the harness. If you cannot find some pieces/parts, consult a veterinarian immediately.

When using the harnesses, external physical influences may occur which may damage the raw material of the product. It is important to choose the right product for the given conditions and to avoid physical contact with dangerous, sharp tools and objects.

Be careful not to let your dog chew on the harness.

Lateral movement of the harnesses can be caused by incorrect adjustment of the girth strap.

You can see our size chart and details on how to adjust the harness here >>>.

JULIUS-K9® belongs to one of the exceptional manufacturing companies that performs harness developments based on scientific tests. The dog harness manufacturer company that has been involved in animal protection from the very beginning intends to serve the comfort and safety of dogs with its product development. All JK9® dog harnesses ensure free breathing and free movement based on the GreenZone design principle. It is important that the right harness is used for the right activity. If you experience physical obstruction while walking and this is related to wearing a harness, it is very likely that the dog harness was not properly adjusted, or a wrong size was selected. Depending on the type of harness, you may experience different sizing and adjustment methods. Be sure to choose the right size of the harness, and to adjust it correctly for your dog.

It is recommended to take the harness off your dog after walking.

You can see our size chart and details on how to adjust the harness here >>>.

If the product you ordered from www.jk9.co.nz is not the correct size, you can return it within 7 days (customer responsible for return shipping costs), in original condition incl. tags. We will happily replace with correct size. All subject to different sizing costs.

For purchases made via one of our stockists, please contact the trader you originally purchased from to get your harness exchanged.

All refunds are issued on a case by case basis.

Currently we can only process orders delivered in New Zealand, or Australia (with conditions) via our website, if you would like a product delivered elsewhere please contact us directly at sales@jk9.co.nz.

Please note that for any purchases outside of New Zealand, our customers MUST take the upmost care when it comes to choosing the correct size as NO REFUNDS, RETURNS OR EXCHANGES are available.

We have a 1 year warranty on all products which covers manufacturers defaults, but excludes wear and tear including chewing.

JULIUS-K9® makes every effort to ensure that you and your dog can enjoy all the advantages of the IDC® dog harnesses and dog equipment for as long as possible, should you nevertheless have any quality complaint or warranty issues, please contact us at sales@jk9.co.nz. We provide a 1-year warranty on our products.

Should you have any quality complaint with warranty issues for a product bought from www.jk9.co.nz, please contact us at sales@jk9.co.nz with the following details:

  • Your order number and date of purchase
  • A brief description of the issue
  • A photo of the defective product showing the given problem (please note that if it is not clear from the photo, you may be required to return the product by mail)

For purchases made via one of our stockists, please contact the trader from whom you purchased the product to validate the claim.

We do not recommend repairing damaged harnesses outside the warranty at home, because our strict quality assurance system guarantees the reliability and safety of our products. Please contact us at sales@jk9.co.nz to enquire about repair options.

We accept Afterpay, credit card and Paypal payments online, via our checkout.

We also accept orders paid by internet banking, if you would like to pay by internet banking please email us with your enquiry and we will respond with a bank account number to deposit the funds to.

As long as the product you have ordered is in stock and your payment has been received you can expect delivery within 2 – 3 working days. Please allow an extra 1-2 days for rural delivery. Please note that due to Covid there may be delays and delivery can take longer.

All orders are shipped either by PBT Couriers or NZ Post from our distribution base in Canterbury, New Zealand.